Shipping Policy

Last updated: June 1, 2026

This page outlines our shipping practices, delivery timeframes, and what to expect after placing your GL Control order.

Shipping Destinations

We ship to:

• United States (all 50 states, including Alaska and Hawaii)
• Canada
• United Kingdom
• Australia

For other destinations, please contact drdaniels@glcontrol.com to inquire about availability.

Shipping Costs

• Free shipping on all multi-bottle orders (3-bottle and 6-bottle packages) within the United States
• Single-bottle orders within the US: standard shipping rates apply at checkout
• International orders (Canada, UK, Australia): shipping rates calculated at checkout based on destination

Processing Time

Orders are processed within 1-2 business days of being placed. You will receive an email confirmation when your order has shipped, along with tracking information.

Delivery Timeframes

Estimated delivery times after processing:

• United States: 3-7 business days
• Canada: 7-14 business days
• United Kingdom: 10-15 business days
• Australia: 10-18 business days

These are estimates. Actual delivery times may vary due to factors outside our control (weather, customs, carrier delays).

Tracking Your Order

Once your order ships, you will receive a tracking number via email. You can track your package directly through the carrier's website. If you have not received a shipping confirmation within 3 business days of placing your order, please contact us.

Customs And Import Duties

International customers (outside the US) may be responsible for customs duties, taxes, or import fees levied by their country. These fees are not included in our shipping rates and are the responsibility of the recipient.

Lost Or Damaged Packages

If your package is marked as delivered but you cannot locate it, please:

1. Check with neighbors and household members
2. Look around your delivery location (porch, side door, garage)
3. Contact the shipping carrier with your tracking number
4. If still unresolved after 48 hours, contact us at drdaniels@glcontrol.com and we will help investigate

For damaged packages, please take photos and contact us within 7 days of delivery for replacement or refund.

Address Changes

If you need to update your shipping address, contact us immediately. We can usually accommodate address changes within 12 hours of order placement, but cannot guarantee changes after that window.

Contact

For shipping questions, email drdaniels@glcontrol.com. Support hours: Monday-Friday, 9am-5pm EST.